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Data Center Operations Manager, Data Center Operations

On-site in Hong Kong·Added 25 days ago (last checked 23 Oct)

Amazon

21 open roles

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Our summary

Languages
Chinese

Skills

Requirements

- 3+ years of direct people management experience
- In-depth knowledge on data center operations, processes and continuous processes improvement.
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
- Proven experience of change, problem and incident management
- Demonstrated communication skill in presentation, open discussion, team coaching.
- Fluent English and Chinese verbal and written proficiency.
- Financial understanding in annual budgeting and management. - Knowledge of data center capacity planning and reporting
- Literacy in security and customer data protection
- Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
- Experience in data center Safety and Security measures
- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP

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The role

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.. This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities
· Manage the performance of team(s) of data center operation processionals
· Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
· Fast learn or act as the subject matter expert across all aspects in data center operations
· Ensure all operational KPIs and metrics are being measured and met
· Inspire and guide improvement in team process, technology innovation and automation
· Manage Large Scale Events (outages) and act as the call leader
· Manage and improve the work-flows and through-put for data centers operations
· Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Hiring process

3 steps2 interviewsa task to do

  1. Online application

  2. Assessments

    Online test · Not every role

    Role-specific online assessments where the role requires them.

  3. Phone screening

    Phone call · Not every role

    If you meet the basic qualifications you may be asked to complete a phone screening.

  4. Interview loop

    With current employees

    Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

  • Some candidates move directly to the interview loop without a phone screening.
  • Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.

About Amazon

Industry
E-commerce and Cloud
Founded
1994
Employees
1,000,000+
Headquarters
Seattle, USA
Website
amazon.jobs
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