Assistant Operation Manager / Manager (Integrated Banking Services Division)

Responsibilities:

• Check account opening document, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process

• Perform checkers role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.

• Help developing process workflow, system requirements, and perform user acceptance test

• Assist in regular updating of the regulations, rules and operation guidelines and manuals

• Prepare training and testing materials and assist in conducting trainings to both back office and front line staff

• Assist in supervise production lines and manage the operation efficiency, effectiveness and risks

• Report promptly to superiors for any irregularity and assist in collecting data and prepare reports

• Perform other duties as delegated and assigned by the management

Requirements:

• Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines
• 2 years experience in Banking industry or Financial industry

• Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage

• Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundary Ordinance, and relevant Regulatory governance would be a definite advantage

• Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges

• Good communication, interpersonal skills, and problem solving skills

• Possess good awareness of operation risk and sensitive to operation irregularity

• Good team player, positive attitude, and willing to work under high pressure and tight timeline

• Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must

• Good command of both spoken and written English and Chinese, including Mandarin