Deputy/ Anti-Fraud Manager (Risk Management and Monitoring - Transaction Monitoring)

Responsibilities:

• Responsible for handling and investigating fraud cases related to credit cards, debit cards, e-banking fraud and ATM cards;
• Assist in transaction monitoring and dispute case investigations for credit card issuing operations and e-banking TXNs, with responsibility for reducing credit card & e-banking transaction fraud risks and responding to customer inquiries regarding disputed transactions;
• Follow up on abnormal cases in credit card and e-banking TXNs, analyze prevailing fraud methods and trends in the credit card market and e-banking development, and review and refine transaction monitoring rules based on fraud case data analysis;
• Assist in developing procedures and monitoring mechanisms for handling suspicious transactions related to fraud;
• Liaise with industry stakeholders and card-issuing institutions on fraud risk control to enhance transaction security and efficiency;
• Support the coordination of digitalization initiatives in fraud risk management to strengthen overall anti-fraud capabilities and responsiveness; and
• Perform any other duties assigned by supervisors.

Requirements:

• Bachelor degree holder or above in Risk Management, Law, Business, or Communications is preferred.
• Work experience in fraud investigation or law enforcement is preferred.
• Strong statistical knowledge is required.
• Knowledge to AI tools will be preferred.
• Good communication & computer skills; enthusiastic and energetic.