(Deputy/Assistant) Personal Banking Manager / (Assistant) Customer Service Manager

Responsibilities

• Provide one-stop personal banking services at branches.
• Explore and develop long-term banking relationships with customers.
• Identify the need of customers and provide suitable financial products & services to customers, including bank account opening, mortgage, credit card, personal loan, insurance etc.
• Support branch operations by cooperating and liaising with other internal departments of the Bank.
• Comply with the laws and regulatory requirements.

Requirements

• Diploma or above.
• Sound knowledge and solid experience in retail banking products & services will be preferred. Candidates with less experience will be considered as Assistant Customer Service Manager.
• Qualifications in IIQE 1、2 will be an advantage for Assistant Customer Service Manager.
• Qualifications in IIQE 1、2、3 & HKSI 1、7、8 is required for Deputy / Assistant Personal Banking Manager.
• Outgoing with good communication and interpersonal skills. Strong desire in developing career in Personal Banking Segment.
• Customer-oriented, high sensitive to explore customers' needs and potential business opportunities.
• Proactive, independent, able to adapt to a fast-pace environment and work under pressure.
• Proficient in both spoken and written English and Cantonese. Putonghua is definitely a plus.