Lounge Bar Supervisor

Role Introduction

Reports to: Lounge Duty Manager

To become our customers' most-loved service brand, service excellence is at the heart of our brand value proposition.

As the Lounge Bar Supervisor, you will play a vital role in enhancing our passengers' travel experience by overseeing the daily operations of the lounge bar.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay's reputation as a leader in premium airline service.

Key Responsibilities

• Item 1 of 10, Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safetyDeliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
• Item 2 of 10, Work with the Lounge Duty Manager and the rest of the Lounge Service Team to deliver personalised and memorable experiences for premium customersWork with the Lounge Duty Manager and the rest of the Lounge Service Team to deliver personalised and memorable experiences for premium customers
• Item 3 of 10, Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operationsSupport the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations
• Item 4 of 10, Deliver excellent customer service while supervising and directing bartenders and bar backsDeliver excellent customer service while supervising and directing bartenders and bar backs
• Item 5 of 10, Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environmentEnsure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment
• Item 6 of 10, Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standardsMonitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards
• Item 7 of 10, Stay updated on regulatory and service requirements while providing training and development for the bar teamStay updated on regulatory and service requirements while providing training and development for the bar team
• Item 8 of 10, Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinksMaintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks
• Item 9 of 10, Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfactionAssist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction
• Item 10 of 10, Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activitiesExecute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities

Requirements

• Item 1 of 10, Right to work in Hong KongRight to work in Hong Kong
• Item 2 of 10, Minimum age of 18Minimum age of 18
• Item 3 of 10, High school graduate or above
• Item 4 of 10, Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantageGood command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
• Item 5 of 10, Minimum of 3 years of experience as a bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantageMinimum of 3 years of experience as a bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantage
• Item 6 of 10, Knowledge of wine, spirits, and cocktails. With wine and beverage certificate or relevant certificates will be an advantageKnowledge of wine, spirits, and cocktails. With wine and beverage certificate or relevant certificates will be an advantage
• Item 7 of 10, Strong leadership and people management capabilitiesStrong leadership and people management capabilities
• Item 8 of 10, Strong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasksStrong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasks
• Item 9 of 10, Flexibility to work shift schedules and overtime when required
• Item 10 of 10, As this is a Safety-Sensitive Role, successful candidates must:As this is a Safety-Sensitive Role, successful candidates must:
  • Item 1 of 2, Complete a pre-employment medical assessmentComplete a pre-employment medical assessment
  • Item 2 of 2, Pass a pre-employment drug test in accordance with HKCAD (CAD373)Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Item 1 of 6, Work schedules to suit different lifestylesWork schedules to suit different lifestyles
• Item 2 of 6, World-class training and structured career progression pathWorld-class training and structured career progression path
• Item 3 of 6, A safe and collaborative working environment which embraces a diverse and inclusive cultureA safe and collaborative working environment which embraces a diverse and inclusive culture
• Item 4 of 6, Medical coverage & other flexible benefitsMedical coverage & other flexible benefits
• Item 5 of 6, Discounted travel for you and your familyDiscounted travel for you and your family
• Item 6 of 6, Flexible retirement schemeFlexible retirement scheme

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.