Lounge Host

Role Introduction

Key Responsibilities

• Item 1 of 10, Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impressionDeliver a warm and professional welcome to customers and verify lounge access to create a positive first impression
• Item 2 of 10, Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and servicesProactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services
• Item 3 of 10, Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experienceBuild rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience
• Item 4 of 10, Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requestsMonitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests
• Item 5 of 10, Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customersWork closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers
• Item 6 of 10, Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentationSupport daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation
• Item 7 of 10, Conduct regular checks of the lounge environment and support quality control activities to uphold service standardsConduct regular checks of the lounge environment and support quality control activities to uphold service standards
• Item 8 of 10, Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectivelyLiaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively
• Item 9 of 10, Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendationsMaintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations
• Item 10 of 10, Operate lounge and airport systems in accordance with security, service and data confidentiality requirementsOperate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

• Item 1 of 10, Right to work in Hong KongRight to work in Hong Kong
• Item 2 of 10, Minimum age of 18Minimum age of 18
• Item 3 of 10, High school graduate or aboveHigh school graduate or above
• Item 4 of 10, At least 1 year of customer service experience, preferably in a hospitality or premium service environmentAt least 1 year of customer service experience, preferably in a hospitality or premium service environment
• Item 5 of 10, Strong interpersonal and communication skills with a service‑oriented mindsetStrong interpersonal and communication skills with a service‑oriented mindset
• Item 6 of 10, Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantageGood command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage
• Item 7 of 10, Genuine enthusiasm for customer service with a proactive and customer‑focused approachGenuine enthusiasm for customer service with a proactive and customer‑focused approach
• Item 8 of 10, Positive and proactive attitude with strong teamwork skills, attention to detail and ability to work in a fast‑paced, shift‑based environment
• Item 9 of 10, Willingness to represent the Company professionally through appropriate grooming, attire and conductWillingness to represent the Company professionally through appropriate grooming, attire and conduct
• Item 10 of 10, As this is a Safety-Sensitive Role, successful candidates must:As this is a Safety-Sensitive Role, successful candidates must:
  • Item 1 of 2, Complete a pre-employment medical assessmentComplete a pre-employment medical assessment
  • Item 2 of 2, Pass a pre-employment drug test in accordance with HKCAD (CAD373)Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Item 1 of 6, Work schedules to suit different lifestylesWork schedules to suit different lifestyles
• Item 2 of 6, World-class training and structured career progression pathWorld-class training and structured career progression path
• Item 3 of 6, A safe and collaborative working environment which embraces a diverse and inclusive cultureA safe and collaborative working environment which embraces a diverse and inclusive culture
• Item 4 of 6, Medical coverage & other flexible benefitsMedical coverage & other flexible benefits
• Item 5 of 6, Discounted travel for you and your familyDiscounted travel for you and your family
• Item 6 of 6, Flexible retirement schemeFlexible retirement scheme

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.