Senior Retail Training Officer

About the Job

The Retail Trainer is responsible for enhancing the skills and knowledge of retail staff through effective training delivery, coaching, and coordination. This role involves preparing e-learning materials, maintaining training records, and communicating training arrangements to staff.

Key Responsibilities

• Support Retail Training Manager to identify training needs in store operations. Contributing to the design of the annual training plan aimed at driving business results.
• Provide on-site coaching and support to store staff, enhancing their performance and customer service skills.
• Independently lead product training, service training and orientation sessions that align with company objectives.
• Ensure the effective execution of the Retail Management Trainee Program and regularly follow up with assigned mentors to monitor progress.
• Maintain accurate training records and regular reports, tracking attendance, progress, and feedback from participants.
• Develop and update e-learning materials to facilitate flexible learning options for staff.
• Communicate with staff on training schedules, content and expectations, fostering a culture of continuous learning.

Requirements

• Degree holder in Human Resources Management, Business Administration, Management or related field.
• Minimum 5 years of relevant experience preferably from retail industry.
• Experience in designing and conducting training/workshops is a must.
• Excellent facilitation, presentation and coaching skills.
• Proactive with positive mindset. Good interpersonal and communication skills.
• Detail-minded, able to meet deadline and work independently.
• Proficiency in MS Words (Chinese Word Processing), Excel & Powerpoint.
• Knowledge in video editing is preferred.
• Good command in both English & Chinese (Cantonese and Mandarin).