Program Manager (Insurance)

Key Responsibilities

· Own end-to-end governance and execution oversight across multiple programs, ensuring alignment with organizational strategy, business priorities, and delivery commitments.

· Develop and maintain integrated program roadmaps, milestones, dependencies, risks, issues, and decision logs across all assigned programs.

· Partner with project managers, delivery leads, product owners, technology teams, operations teams, and business stakeholders to drive coordinated execution.

· Establish and manage program governance forums, including steering committees, leadership reviews, status reporting, and escalation mechanisms.

· Monitor program performance against scope, schedule, cost, quality, benefits, and key performance indicators.

· Identify cross-program dependencies, delivery risks, resource constraints, and blockers; drive mitigation plans and timely escalations.

· Ensure consistent standards for planning, reporting, risk management, change management, and delivery assurance across programs.

· Manage stakeholder communication by providing clear executive updates, dashboards, summaries, and decision points.

· Support budgeting, forecasting, resource planning, vendor coordination, and financial tracking where applicable.

· Drive continuous improvement by identifying process gaps, improving delivery predictability, and promoting best practices across teams.

Required Experience and Qualifications

· Bachelor's degree in Business, Technology, Engineering, Management, or a related field; MBA or equivalent advanced qualification preferred.

· 10+ years of overall experience with significant exposure to program management, project delivery, consulting, technology delivery, or business transformation.

· Experience delivering data-related programs or projects, including data platforms, data migration, data governance, data warehousing, business intelligence, analytics, reporting, or digital transformation initiatives.

· Proven experience managing multiple programs or large-scale initiatives involving cross-functional and geographically distributed teams.

· Strong understanding of project and program management methodologies, including Agile, Scrum, Waterfall, hybrid delivery models, and governance frameworks.

· Experience in managing executive stakeholders, client relationships, delivery reviews, and complex escalations.

· PMP, PgMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.

Key Skills and Competencies

· Strategic planning and execution discipline

· Strong leadership and cross-functional team coordination

· Executive communication and stakeholder management

· Risk, issue, dependency, and escalation management

· Program governance, reporting, and delivery assurance

· Financial, resource, and capacity planning awareness

· Problem-solving, decision-making, and conflict resolution

· Ability to manage ambiguity and drive outcomes in complex environments

· Proficiency with tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, Power BI, Excel, PowerPoint, and collaboration platforms

Success Measures

· Programs are delivered in alignment with approved scope, timelines, quality standards, and business objectives.

· Risks, issues, and dependencies are proactively identified, governed, and resolved with minimal business disruption.

· Stakeholders have clear visibility into program progress, decisions, escalations, and outcomes.

· Delivery teams operate with consistent governance, accountability, and execution discipline.

· Program outcomes contribute measurable value to business performance, customer satisfaction, operational efficiency, or transformation goals.

Preferred Attributes

· Ability to influence without direct authority across matrixed organizations.

· Strong business acumen with the ability to connect delivery execution to strategic outcomes.

· Comfort working with senior leadership, client stakeholders, and distributed delivery teams.

· High attention to detail while maintaining a broad view of program-level priorities and risks.

· Continuous improvement mindset with a focus on delivery excellence and operational maturity.

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