Head of Direct Channels

Job Purpose: In charge of Direct Channels overall Sales & Services operation management and responsible for all aspects concerning the development, productivity, cost efficiency including human resources, system enhancement/technology and integration with other distribution channels/business units. Main Responsibilities: Oversee & manage the overall Direct Channels business & operations with components of Contact Centre, Telemarketing, Wealth Management Service, Bancasurrance, and Cross Border + GBA Service & Sales Support Reinforce strong organizational structure, measurement tools & procedures to achieve Sales & Services Goal Develop strategies on formation of departmental resources through comprehensive recruitment process, people/career development & attractive remuneration system to attract market talent to strengthen capabilities Develop business plan, resources plan and budget for achieving departmental goal contributing to business bottom-line Participate in & contribute to on-going operations / technology enhancements and product development and ensure in line with corporate strategy Manage Direct Channels business activities to ensure smooth co-operation with key businesses & operational units Enhance Direct Channels functions across the Bank to maximize its Sales & Services capabilities Ensure Direct Channels in fulfilling Bank wide compliance requirements of internal guidelines, legal and regulatory bodies. Manage ongoing career development for Direct Channels to achieve best productivity Incumbent Requirements: University Degree holder with minimum 15 years' experience in business operations, sales & customer services management, and at least 10 years at retail banking operation management, or lower academic qualifications with substantial years of relevant experience Strong sense of direct channels operations Sales & Service oriented profile Excellent in leadership & people management skills Possess insurance (IIQE 1,2,3) & investment license (Papers 1,7,8) is preferable Professional qualification of ECF on Retail Wealth Management is preferable