Manager, IT Services
Responsibilities: • Lead members from Service Desk Analysts including overseeing daily service desk activities, workload review, and performance development.
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Job Purpose: To provide proactive service to walk-in customers and conduct selling of personal loan products to satisfy customers' needs Main Responsibilities: Station at Personal Loan Service Corner of selected branch and responsible for clean lending acquisition activities Meet and exceed personal loan target assigned Take proactive role to solicit sales from counter sales referral, sales promotion booth and out-reach marketing activities. Work to follow up on approval and drawdown to ensure customer satisfaction Follow the established work procedures as stipulated in procedure guidelines and ensure compliance at all times Incumbent Requirements: University degree with minimum 1-year experience or secondary education with 3-year experience in retail banking branch, preferably in clean lending products Aggressive, self-motivated with positive attitude and can work independently. Ability to work as part of a team in a fast paced, frequently changing environment Excellent interpersonal skills and communication skills in Cantonese, English and preferably in Mandarin
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