Manager, IT Services
Responsibilities: • Lead members from Service Desk Analysts including overseeing daily service desk activities, workload review, and performance development.
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Job Purpose: Lead a team of UNIX/Linux, middleware, and database administrators, who collaborate with other IT teams to deliver technical change, oversee, maintain and trouble-shoot forthe smooth operation of UNIX, Linux, middleware and database systems which are critical foundation stones supporting the bank's business application. Responsibilities: Leadership & Oversight: • Possess strong technical and communication skills in problem analysis, resource planning and infrastructure architecture design. • • Be responsible and collaborative with other support teams and application development teams. • Ensure stable, secure, resilient and efficient operations across UNIX, linux, middleware and database systems. • Assist in annual budget planning for infrastructure and services. Database Administration: • Understand features of enterprise databases such as Oracle RAC, DB2 LUW Cluster/PureScale, MSSQL. • Advise DBA subordinates in database provisioning, configuration, performance tuning, and ongoing maintenance. • Experienced in designing and implementing backup and recovery strategies to ensure data integrity and business continuity. UNIX/Linux System Administration: • Solid experience in UNIX/Linux servers, including AIX, Solaris, and Red Hat system administration • Understand the OS architecture, advise and oversee server provisioning, configuration, and performance optimization performed by Linux/UNIX support subordinates. System Monitoring & Capacity Planning • Familiarity with various solutions for system monitoring integration. • Prepare annual capacity planning reports, including system utilization trends and growth projections. Governance & Reporting • Strong documentation skills for audit and compliance purposes. • Experience conducting Security Acceptance Testing (SAT) and OS account reviews on a semi-annual basis. • Experienced in designing and delivering system performance reports for managed servers and instances. • Skilled in automating execution and oversight on routine operational tasks to ensure timely completion. Disaster Recovery & Resilience • Design, co-ordinate the setup, testing and execution of system backup jobs to ensure data protection and recoverability. • Skilled in preparing and maintaining disaster recovery failover procedures. • Co-ordinate with other IT teams to support DR systems activation and operation during annual drills. Incident & Problem Management • Work with incident & problem management team for issue detection, resolution, root-cause analysis, correction and prevention. Project & Change Management • Co-ordinate infrastructure changes related to infrastructure or application enhancements. • Liaise with vendors for procurement, installation, maintenance and support of responsible hardware and software. Requirements: Education and Qualifications: • Bachelor's degree in Computer Science / Engineering, Information Technology, or a related field • Preferrable with Technical Certifications such as IBM Certified System Administrator Oracle Certified Professional, Redhat Certfied System Administrator is preferred. • Candidates with formal training / certifications in AIX, Solaris, RedHat Linux, DB2, Oracle, WebSphere administration will also be considered. Work Experience: • 8+ years of experience as a UNIX/Linux Administrator and/or Database Administrator or in a similar focused role • 5+ years of experience of technical support team lead position Technical Skills: • Hands-on experience in AIX, Solaris, Redhat linux administration, and database administration, including Oracle RAC, DB2, MSSQL • Proven experience in managing UNIX backup and recovery strategies, including disaster recovery planning and execution. • Familiar with End-of-Support (EOS) system upgrades and lifecycle management. • Solid understanding of audit and compliance requirements, including documentation, SAT, and user access reviews. • Proficient in generating system performance and capacity planning reports. • Experience coordinating infrastructure changes and working with vendors for database-related hardware and software. Excellent analytical, communication, and documentation skills. Personal Skills: • Strong leadership, communication and interpersonal skills to collaborate with cross-functional teams • Attention to detail and methodical in system management and maintenance • Ability to work independently as well as part of a team • Proactive and self-motivated, with a willingness to continuously learn and improve • Ability to prioritize tasks, manage multiple projects, and meet deadlines • Strong troubleshooting and problem-solving skills to address complex issues
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