Customer Services Officer (Contact Centre - SME)

Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism. Main Responsibilities: Achieve SME hotline's service level Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns enquiries, campaign registration and business referrals Support outbound telemarketing or tag-on / cross-sell products to enhance services and generate business revenue for the Bank Achieve all objectives set by Management from time to time Support on-the job training / attachment to train-up new staff Comply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements: Secondary education with minimum 3 years' relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required Self-motivated, independent with good communication and interpersonal skills Good command of written and spoken English, Cantonese & Mandarin This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details. https://www.hkab.org.hk/tc/page/5/mandatory-reference-checking-scheme-phase-2