Manager, IT Services
Responsibilities: • Lead members from Service Desk Analysts including overseeing daily service desk activities, workload review, and performance development.
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Join our Infrastructure Services team and play a key role in managing and enhancing the Bank's enterprise storage and backup environment. You will be responsible for ensuring the availability, security, performance, and resilience of mission-critical storage and data protection platforms while supporting infrastructure projects, disaster recovery readiness, and regulatory compliance. Key Responsibilities • Administer and support enterprise storage platforms, including Hitachi HCP, Hitachi VSP, Pure Storage, Cohesity and/or NetApp environments. • Manage SAN infrastructure, storage provisioning, replication, and disaster recovery configurations across Production and DR Data Centres. • Monitor storage performance, capacity utilization, and system health; perform capacity planning and technology optimization. • Maintain enterprise backup solutions and ensure data protection, recoverability, and business continuity readiness. • Perform system patching, firmware upgrades, vulnerability remediation, and technology lifecycle management. • Support disaster recovery drills, failover testing, and recovery exercises. • Investigate infrastructure incidents, conduct root cause analysis, and implement preventive measures. • Prepare operational reports, maintain system documentation, and support audit and regulatory requirements. • Lead or participate in storage and backup infrastructure projects, upgrades, and migrations. • Collaborate with internal stakeholders and vendors to deliver stable and secure infrastructure services. Requirements • Bachelor's degree in Computer Science, Information Technology, or a related discipline. • Relevant storage, backup, or infrastructure certifications are preferred. • Strong communication, interpersonal, analytical, and problem-solving skills. • Self-motivated, detail-oriented, and able to work independently as well as collaboratively. • Proven ability to manage multiple priorities and deliver results within deadlines. • Manager: 5-8 years of experience in storage and backup administration or a related infrastructure role. • Senior Manager: 8-10 years of experience in storage and backup administration or a related infrastructure role. Technical Skills • Hands-on experience in Hitachi, Pure Storage, Cohesity and/or NetApp administration, including storage provisioning, SAN zoning, and cross-site replication. • Strong knowledge of Brocade SAN Switches and Fabric OS administration, including zoning, firmware upgrades, performance tuning, and troubleshooting. • Experience with Veritas NetBackup administration, including backup policy management, scheduling, monitoring, and recovery operations. • Expertise in enterprise storage infrastructure, capacity planning, performance optimization, and SAN technologies. • Experience in patch management, system upgrades, and lifecycle management of End-of-Support (EOS) hardware and software. • Sound understanding of disaster recovery, backup and recovery, business continuity, storage replication, and failover procedures.
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