Senior Officer/Officer, Specialist, Operations, Account Services

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibility - Perform customer setup and maintenance for internet enterprise banking services with accuracy and timeliness - Provide 2nd level client services. Handle customer complaints and resolve / escalate problems in an efficient manner - Handle the day-to-day operations. Perform checking on work done, reconciliation of General Ledger accounts, preparation of transaction and miscellaneous reports, etc. - Comply with statutory rules and Audit / Risk Management guidelines. Report any suspicious / outstanding transaction or incident to supervisor, Department Head and other relevant parties - Participate in UAT for new enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing - Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job related training, etc. - Handle regular and ad hoc tasks as designed by supervisor and Department Head - Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required Requirement - Degree or related Diploma are preferred - At least 2 years of relevant working experience in banking operations and practices - Good knowledge and experience of banking operations and account services processing - Cash products' knowledge and Operational skills - Accuracy and thoroughness in work - Good senses of risk control and management - Result and customer service oriented - Self-motivated with good analytical mind and problem-solving skills - Good team player, supportive and flexible to take up departmental tasks - Good PC knowledge and skills

Location

Two Harbour Square

Job

Operations

Schedule

Regular

Employee Status

Full time