(Senior) Customer Care Executive

About the Role

• Handle day-to-day customer enquiries/ complaints from Social media (e.g. Facebook)

• Handle verbal and written customer enquiries/ complaints in a professional and timely manner

• Maintain consistent and excellent service to customers

• Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction

• Collate and review reports regarding social media mentions, response levels etc. for management analysis

About You

• Degree holder or High Diploma in any discipline with at least 1 year customer service experience
• Customer-oriented, detail-minded, with outgoing personality and good communication skills
• Open-minded team player, flexible, adaptive thinker and fun spirit
• Curiosity to learn new things, not afraid of taking challenges and initiatives, ask questions and implement strategies
• Good command of written and spoken English & Chinese
• Familiar with PC software (e.g. MS Word & Excel)
• Immediate available is highly preferred
• Shift duty is required (Mon to Sun; 09:00 - 22:00 any 9 hours) with Shift Allowance
• Candidate with more Customer Service experience will be considered as Senior Customer Care Executive