Technical Support Executive - Voice Network

About the Role...

• Perform system monitoring and health checking, frontline technical support in Data Center
• Perform system installation/maintenance, backup/restoration

• Perform routine voice service provisioning, trouble ticket handling, fault reporting and quality control on integrated voice network
• Co-work with other teams to perform incident/problem management on different connectivity service
• Perform test plan and provide support on user acceptance testing and system implementation
• Assist Network Engineers on general support of voice network operation

About You...

• 7x24 shift duty is required
• DSE above with 1 year relevant experience
• Holder of Diploma or above in Computer Networking / Telecommunications or related disciplines without relevant experience will also be considered
• Basic knowledge in LINUX command and shell script is preferred
• Enthusiastic, good interpersonal skill and be a good team player
• Able to work independently and under pressure