Senior Technical Service Officer

Job Scopes

• Provide on-site Tier 1 break/fix and IMAC (Install, Move, Add, Change) support for PCs, notebooks, IP phones, iPads, and printers at Back Office and Data Centre locations.

• Provide dedicated VIP and VVIP technical support.

• Perform pre-meeting setup and standby VC support for critical senior management meetings.

• Execute client-side project follow-ups, PC patch deployment, and bi-annual tablet OS upgrades.

Job Requirement

- Higher-Diploma / Degree in Information Technology or related discipline.

- Technical proficiency in supporting Windows 10/11, iOS, and client-side peripherals.

- Hands-on experience with IMAC workflows and break/fix resolution.

- Professional demeanor suited for VIP/VVIP and trading floor support.

- Strong communication skills in both written and spoken Chinese and English.

- Working Windows: Mon - Fri, 08:00 to 19:00; Sat, 08:00 to 13:00

- Working Location: Customer Office