Manager, UX/UI Design

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

Join us as we shape the future of sports and entertainment at the Club through a strategic mission to transform our digital capabilities. Our flagship programme, operating under the internal acronym 'AOP', aims to Accelerate our Platform, Product, People, Performance and Potential, bringing this strategy to life through innovation and delivery excellence.

AOP's work spans product, technology, operations, delivery and change, creating next-generation experiences and strengthening the capabilities that support the Club's future growth. We are a diverse team passionate about solving complex challenges, delivering meaningful impact, and creating value for customers, members, the Club and the wider community.

The Job

• Lead UX/UI activities for digital products by planning research, design and validation workstreams to deliver intuitive, accessible and engaging user experiences
• Conduct user research (e.g., interviews, surveys, usability tests) and synthesise insights into personas, journeys and problem statements to guide design decisions
• Translate business objectives and requirements into information architecture, user flows and wireframes that align with product outcomes and technical constraints
• Create and iterate prototypes and high-fidelity UI designs, using feedback and data to refine usability and increase customer satisfaction
• Define and maintain design systems, standards and specifications to ensure consistency across channels and efficient collaboration with development teams
• Coordinate with product, engineering and external vendors to clarify requirements, manage dependencies and ensure designs are implemented as intended
• Plan and support usability validation and UAT activities, documenting findings and recommended improvements to support release readiness
• Monitor digital experience metrics and customer feedback and propose enhancement opportunities to improve conversion, engagement and responsible use outcomes
• Mentor junior designers and promote best practices in user-centred design, accessibility and responsible digital experience standards
• Undertake other ad hoc duties and tasks as assigned to support service continuity, project delivery and changing business priorities

About You

• Bachelor's degree or above in a relevant field such as Information Technology, Computer Science, Multimedia Design, or related disciplines
• Project management skills, with PMP certification being highly preferred
• At least 5-7 years of working experience in UXUI design field, consulting, digital solution, mobile app experience design and technology project management
• Solid experience in UX/UI design with a strong understanding of user-centred design principles
• Experience working within an agile team on digital product implementation; relevant Product Owner or Manager certification is an advantage
• Experience in managing digital application development projects is preferred

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

Add horsepower to your career today. If you do not meet all of the requirements but still believe you can make a difference, please apply.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.