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Associate Relationship Manager

On-site in Mongkok·Added 1 month ago (last checked 12 Oct)

HSBC

213 open roles

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Overview

Work mode: On-site, Mongkok
Languages: Chinese

Skills

Nice to have

Mandarin

The role

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 254 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high-calibre professional to join our team as Associate Relationship Manager, to undergo a structured training in order to develop a wide-spectrum of retail banking product knowledge and pave way for further career development as Relationship Manager.

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

Attractive basic salary
Healthcare insurance coverage including yourself and your family
Retirement benefit scheme with employer's contribution
Employee Share Purchase Plan
Work-life balance: 24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
Recognizable corporate training and development program
Progressive career advancement opportunities

Principal responsibilities

Deliver quality customer service to Mainland and cross-border customers.
Proactively identify customer needs and recommend appropriate banking services and solutions, including general banking products and insurance products
Participate in sales and promotional campaigns to acquire new business and strengthen customer loyalty
Maintain a strong awareness of operational risks and comply with applicable policies and guidelines

Requirements

University degree / Associate degree holders; or HKCEE / HKDSE holders with passes in Mathematics and Chinese/ English
Minimum 1 year of experience in account opening and relevant direct sales experience in the banking industry. Candidates from other financial services institutions, such as insurance or independent financial advisory are also welcome.
Candidates with at least 2 years' working experience from other industries will also be considered.
Possess appropriate professional and regulatory qualifications (IIQE Papers 1, 2 and 3 are mandatory; HKSI Papers 1, 7 and 8 are preferred) and fulfil the competency requirements to conduct regulated activities as defined by the Regulator.
Strong customer service and sales mindset; self-motivated with effective communication and interpersonal skills.
High proficiency in Mandarin is a MUST. Proficiency in Cantonese and English is an advantage.
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Ability to manage complex interactions effectively
Demonstrated situational awareness, strong learning agility, and the ability to work effectively in an agile environment
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

RBW

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited

Hiring process

2 steps1 interviewa task to do

Submit your CV
Online assessments
Online test
You can take the assessments at any time within a fixed number of days given in the email; the number and type depend on the role.
Interviews
30–60 min
Telephone, on-demand video, live video or in-person interviews; live, telephone and in-person interviews last approximately 30-60 minutes depending on the role.

About HSBC

HSBC is one of the world's largest banking and financial services organisations, founded in 1865. It serves millions of customers through its four global businesses.

Customers the world over know and trust HSBC, often over generations, valuing its deep international network, expertise, and focus on their future needs.

Industry: Banking
Founded: 1865
Headquarters: London, United Kingdom
Website: hsbc.com

All open roles at HSBC

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