Digital and Branch Services Executive

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking - Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Digital and Branch Services Executive.

Principal responsibilities

• Mange queue and provide customer services in bank hall through efficient and customer-friendly services
• Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
• React proactively to customers' requests and ensure service level is in line with bank standards
• Handle customers' issues and escalate when appropriate according to supervisor's guidance
• Assist branch in achieving sales targets through referrals or cross-selling
• Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines