Senior Manager, VAS and Partnership

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Senior Manager, VAS and Partnership.

Principal responsibilities

• As part of the Life Product Management team, develop and deliver the channel proposition strategy, translating growth ambitions into a clear roadmap across products, segments and key initiatives to achieve business targets.
• Drive customer-led innovation by identifying, designing and launching valued-added services (VAS) that enhance the customer proposition and support commercial outcomes.
• Lead go-to-market execution for new and enhanced VAS, including proposition positioning, channel readiness, launch planning and post-launch optimization.
• Own end-to-end VAS lifecycle management (design, launch, in-life management, optimisation and retirement), ensuring clear success measures and service standards.
• Implement and ensure ongoing oversight to meet the global governance framework, any internal and regulatory governance requirements.
• Establish and conduct continuous monitoring, ensuring VAS delivers customer value and fair outcomes (including MI, performance analysis, customer feedback).
• Work with different internal bank and global stakeholders to co-design bank specific propositions and VAS.
• Engage with industry bodies to keep abreast of local market trends and regulatory developments impacting VAS, contribute local insights into regional/ global positions and consultations where appropriate.
• Build strong relationships and understanding with both of our local and global insurance business and bank partners and identify business opportunities.
• Provide ad hoc support in projects and initiatives as assigned.

Requirements

• Minimum of 10 years' relevant experience in life insurance product development, innovation, or strategy, preferably with a focus on value-added services.
• Experience in partnership negotiations (reinsurer, brokers, tech providers).
• University degree in Business, Economics, or related disciplines.
• Strong presence with senior stakeholders, able to communicate independently and effectively with senior management of distribution teams and other key stakeholders.
• Proven track record of developing and launching innovative VAS and/or propositions in Hong Kong and GBA, including end-to-end ownership from concept through launch and optimization.
• Ability to work independently and manage business as usual tasks while also progressing elements of various projects.
• Practical experience working alongside global product/ business management teams.
• Excellent problem-solving, negotiation, communication, project management and analytical skills.
• Team management experience with good leadership skills is preferred.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Excellent communication, proficiency in both English and Chinese.

RBW

You'll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited