Assistant Concierge Officer / Concierge Officer, Property Services (Residential)

Job Purpose

• Manage the daily one-stop premium concierge and clubhouse service to residents.
• Organize and administer various recreational programs and activities for residents.

Key Responsibilities

• Manage enquiries and complaints from residents as per the company's key performance indicators.
• Escalating complex or unresolved issues to management promptly.
• Taking ownership of residents' issues and following problems through to resolution.
• Ensuring customers' satisfaction and making suggestions for customer services enhancement.
• Prepare regular reports and provide administrative support to daily operations.
• Build and continuously strengthen good relationships with all stakeholders and residents.
• Work closely with the Management Office and other internal parties to ensure smooth execution of daily concierge and clubhouse operations, and company activities.
• Perform other duties assigned by management as required.

Skills, Qualifications and Experience Requirements

• Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management
• Fluent in both written & spoken English and Chinese (Cantonese & Putonghua)
• Self-motivated, service-oriented and good interpersonal skills
• Candidates with less experience will be considered as Assistant Concierge Officer, Property Services