IT Business Analyst

Responsibilities

• Play a crucial role in bridging the gap between our business needs and IT solutions.
• Work closely with various departments to ensure the successful implementation of IT projects such as financial applications, CRM systems, and AI development.
• Collaborate with stakeholders to gather and analyse business requirements, map out processes, and work with the technical team for delivery.
• Ensure solid alignment with key stakeholders, including business owners/users, project team, and vendors.
• Conduct market research and feasibility studies.
• Design and implement IT solutions to meet business needs.
• Develop detailed project plans and timelines.
• Monitor project progress and provide regular updates to management.
• Set up and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines.
• Support enhancement projects and maintenance activities.
• Prepare documentation and training materials for end-users.
• Troubleshoot and resolve issues related to IT applications.
• Fulfill other responsibilities as assigned.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Proven experience as an IT Business Analyst/Solution Architect.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with setting up and maintaining CI/CD pipelines.
• Familiarity with AI development and CRM systems is a plus.
• Understanding of Java will be a plus.