Production Management / Support

Duties & Responsibilities

Day-to-day system operations and upstream/downstream feeds

Troubleshoot complex applications and technical problems

Analyse business requirement to provide tools and solution

Liaise & manage software vendors

Conduct System Quality Assurance Test and UATs

Perform production deployment and upgrade system patches

Qualifications/Skills

University degree in computer science / engineering or equivalent field of study

5+ years experience in Technology Service / Production Management with proven technical support role in a financial institution

Technical background and experience in performing/managing L1/L2 application support

Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)

Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools

Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)