Production Support/Management

About the Role:

We are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. In this role, you will be responsible for monitoring, troubleshooting, and resolving production issues in real-time, as well as improving the overall stability and performance of our services.

You will work closely with development, QA, and operations teams to address incidents, identify root causes, and implement long-term solutions. If you thrive in high-pressure environments and enjoy problem-solving, this could be a perfect fit for you.

Key Responsibilities:

Monitor the health, performance, and availability of production systems and services

• Diagnose and resolve production issues quickly, minimizing downtime and impact on end-users
• Provide on-call support for production incidents and manage issue escalation as necessary
• Collaborate with development teams to investigate root causes of production issues and propose solutions
• Perform system health checks and regular system maintenance tasks to ensure optimal performance
• Implement monitoring tools and alerting systems to proactively identify potential issues before they impact users
• Deploy bug fixes, patches, and system upgrades in production environments
• Document issues, resolution steps, and operational procedures for knowledge sharing
• Assist in post-incident reviews and implement improvements based on lessons learned
• Help implement change management processes to ensure smooth and controlled deployments
• Ensure adherence to SLAs (Service Level Agreements) for incident resolution and response time

Qualifications:

Required

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
• 2+ years of experience in production support or operations management in a tech environment
• Familiarity with Linux/Unix or Windows server administration
• Strong experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Nagios, New Relic)
• Ability to work with log aggregation and analysis tools (e.g., ELK Stack, Splunk)
• Proficiency in troubleshooting application, infrastructure, and network issues
• Experience with databases (e.g., MySQL, PostgreSQL, MongoDB)
• Knowledge of incident management tools (e.g., JIRA, ServiceNow)
• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and cloud infrastructure
• Familiarity with CI/CD pipelines and deployment automation tools

Preferred

• Experience in automation and scripting (e.g., Bash, Python, Shell scripting)
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes
• Experience in load balancing, scaling, and disaster recovery practices
• Knowledge of ITIL or other IT operations frameworks
• Experience in release management and deployment strategies