Senior Application Support Manager

We are hiring a Senior Application Support Manager to support critical trading and wealth management applications in a fast-paced financial services environment.

Key Responsibilities

• Responsible for providing first line application production support for wealth management business.
• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
• Laisse with vendor and in-house development team to implement IT solution
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
• Involved on enhancements for in-house developed programs like SQL query or update.
• Assist in user acceptance test and execute system deployments.
• Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
• Perform rotated health check and maintain the system stability and availability for local and global markets.
• Provide phone or remote support in non-office hour in case required.

Requirements

• 5+ years of Application Support / Production Support experience
• Experience supporting trading, securities, equities, futures, brokerage, or capital markets systems
• Strong incident management and troubleshooting skills
• Hands-on SQL experience
• Experience working with business users and vendors

Nice to Have

• FIX Protocol, settlement systems, DB2, Sharp Point, or TT exposure