Senior Support Analyst

Position Description

• We are looking for an experienced production support professional to join the TechOps
• team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2
• support on the FICC and EQD Front to Back Office systems including both in-house
• applications and vendor platforms like TBricks, Imagine and Calypso to business users.

Key Areas of Responsibilities

• Provide functional support on Calypso and other systems to a broad range of users.
• Maintain documentation on operational procedures and technical environment configuration.
• Manage change requests from development and infrastructure teams and other configuration changes
• Incident escalation and management.
• Configure system monitoring rules and respond to monitoring alerts.
• Implement tactical automation.
• Perform BCP drills and help with IT security and audit review.
• Lead projects related to new system and server deployment.
• Other tasks as directed by the manager.

Requirements

• Degree/Master degree in IT, Computer Science of related fields
• Around 5 years of experience of relevant system support experience
• Good knowledge of SQL
• Proficiency in Linux server commands and shell scripts
• Good understanding of server and network infrastructure
• Proven problem-solving and analytical skills
• Good communication skills in English.
• Very strong attention to details
• Able to work under pressure