Food & Beverage Supervisor - Chinese/ In Room Dining

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。

Job Responsibilities

• Deliver superior service, maximize customer satisfaction and respond efficiently and accurately to customer complaints

• Build good relationship with customers, improve restaurant image, sales and traffic of the restaurant

• Coordinate with staff to ensure proper services provided, considering special requests and food allergies

• Ensure that the services provided in the restaurant comply with established hygiene and safety standards, and provide guests with a comfortable and clean dining environment

• Ensure the cleanliness of the restaurant, including furniture, tableware, restaurant environment and employee personal hygiene

• Ensure the delivery of the brand promise and provide exceptional guest service

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate

• Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets

Job Requirements

• Minimum 5 years' experience in restaurant, familiar with relevant industries

• High School graduated or above

• Excellent language skills in English, Mandarin and/or Cantonese

• Good communication skills and customer service attitude, polite and willing to communicate with customers

• Good team spirit, good at team communication and cooperation

• Hard-working, sense of responsibility and proactive

• Neat, clean appearance with high hygienic standards

• Must be able to work various shifts including weekends and holidays