Production Support Engineer

• Experience in front-office trading support or development; approximately five years of experience is preferred.
• Strong knowledge of Equity Derivatives products, Convertible Bonds, volatility surfaces, and forward calibration.
• Proficiency in Python and Unix shell scripting, with the ability to work effectively in a Java environment.
• Experience with Asian listed and OTC derivatives markets; familiarity with structured products and warrant markets is preferred.
• Experience with market data and analytics vendors such as Bloomberg, Reuters, IHS Markit, ICE, Cscreen, or Monis is a plus.
• Strong written and verbal communication skills, with the ability to train and support front-office users.
• Ability to prioritize competing demands and operate with urgency in a fast-paced, high-pressure environment.
• Strong attention to detail, ownership mindset, problem-solving ability, and sound judgment when mitigating production issues.

Production Support Engineer

• Provide Level 1+ front-office production support to Portfolio Managers and trading users of Equity Derivatives volatility and Convertible Bond platforms.
• Troubleshoot and resolve issues across market data, pricers, risk, trade capture, P&L, and Convertible Bond analytics; coordinate escalation with engineering teams.
• Build and maintain monitoring, alerting, and operational dashboards for critical intraday and end-of-day processes.
• Automate recurring support and operational tasks through scripts and tools, reducing manual intervention and improving process reliability.
• Measure and improve platform availability, performance, data quality, and operational resilience; contribute to incident reviews, runbooks, and preventative fixes.
• Train users on supported platforms and communicate clearly during incidents, releases, and planned changes.