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Assistant Customer Services Manager (Online Banking Centre)

On-site in Hong Kong·Added 2 days ago (last checked 11 Oct)

Nanyang Commercial Bank

42 open roles

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Overview

Work mode
On-site, Hong Kong
Experience
2+ years

Skills

The role

Assistant Customer Services Manager (Online Banking Centre) (Contract) [Ref: ACSMOBC-AL]
Responsibilities:
  • Provide multichannel customer service to local and overseas customers including the handling of calls, emails, online chats and enquires from various online channels;
  • Handle customer requests and resolve customer and resolve customer complaints to ensure customer satisfaction;
  • Solicit business opportunities through cross-selling and outbound calls to meet the sales and other business objectives;
  • Perform general support in centre to smoothen the daily operation;
  • Provide high quality service and handle daily operations according to the regulatory and compliance requirements to meet all the quality and service targets;
  • Perform duties on shift basis 7x24 to ensure the smooth and continuous operations.
Requirements:
  • Bachelor's degree or above in any discipline;
  • At least 2 years of call centre experience preferably in financial industry;
  • Excellent communication skill with strong customer-oriented mind set;
  • Pro-active, self-motivated, mature and pleasant personality;
  • Passed in HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination is preferred;
  • Proficiency in both written and spoken English, Chinese and Putonghua.

About Nanyang Commercial Bank

Industry
Banking
Website
ncb.com.hk
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