Baggage & Transportation Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• Top tier luxury hotel experience
• Dynamic and vibrant working environment
• Option of MPF or ORSO retirement scheme

Key Accountabilities

• Coordinate transportation bookings and guest transfers.
• Handle luggage movement, storage and deliveries efficiently.
• Assist guests with enquiries and special requests.
• Maintain accurate records of transportation, parcels and luggage movements.
• Work closely with Airport, Forecourt, Driver, Concierge and Front Desk teams to ensure smooth operations.

General Requirement

• Diploma holder, preferably in Hospitality or Hotel Management.
• At least 1 year of relevant experience in hospitality or guest services.
• Strong customer service and communication skills.
• Good command of English, Cantonese, and Putonghua.
• Proficient in Microsoft Office; Shiji knowledge is an advantage.

The Peninsula Hong Kong

The Peninsula Hong Kong, HSH's flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.