Supervisor - Business Support & Administration

Position Summary

Primary Responsibility

• Coordinate with internal Business Units, Procurement, Finance, Workforce Planning, HR, and external suppliers to support floral operations.
• Liaise with Operations and suppliers on floral purchasing, delivery schedules, receiving arrangements, and inventory management.
• Ensure accurate order fulfillment and timely delivery of floral materials and related products.
• Support daily operations, receiving activities, and event execution.
• Maintain accurate records, filing systems, and operational documentation.
• Monitor tasks and workflows to ensure timely completion and adherence to service standards.
• Assist in preparing training materials, operational guidelines, SOPs, and related documentation.
• Ensure compliance with company policies, procedures, safety requirements, and operational standards.
• Identify operational issues, recommend improvements, and support process efficiency initiatives.
• Resolve operational matters proactively and effectively with minimal supervision.
• Provide support to team members and supervisors to achieve departmental goals and service standards.
• Handle customer inquiries, requests, and complaints in a professional and timely manner.
• Perform other duties and projects as assigned by the Assistant Manager or Manager.

Requirements

• Administrative and supervisory experience is preferred
• Basic floral knowledge with the ability to identify floral materials is preferred
• Strong coordination, communication, and stakeholder management skills
• Good organizational skills with attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office applications and computer systems
• Ability to work independently and as part of a team
• Good command of spoken and written Chinese and English to support daily operational coordination and stakeholder communication

Position Summary

Primary Responsibility

Requirements