Operations Supervisor

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline
• Minimum 3 years of experience in IT Operations, Data Centre Operations, System Administration, or a related field
• Prior supervisory or team leadership experience is an advantage
• Solid knowledge of Windows, Linux, Mainframe, and Cloud-based environments
• Experience with enterprise batch scheduling and monitoring tools is preferred
• Strong troubleshooting, analytical, and problem-solving skills
• Good understanding of IT service management and incident management processes
• Ability to work independently, prioritize tasks, and perform under pressure
• Excellent communication, interpersonal, and organizational skills
• Willingness to work overtime as required, participate in on-call support, and perform overtime when necessary

Responsibilities

• Plan, coordinate, and supervise daily operational activities to achieve departmental objectives and service levels
• Implement management goals by organizing workloads, workflows, schedules, and operational priorities
• Schedule, monitor, and operate batch jobs across various environments, including Mainframe, Linux, Windows, and Cloud platforms
• Troubleshoot operational issues and resolve batch processing failures in a timely manner
• Monitor system performance and ensure the stability and availability of critical business systems
• Coordinate routine maintenance activities and oversee equipment repairs and vendor support services
• Analyze operational performance and recommend improvements, upgrades, or replacement of equipment and operational processes
• Develop, review, and maintain operational procedures, documentation, and user guides
• Provide Tier 2 technical support during non-office hours and participate in on-call support when required
• Ensure incidents, service requests, and operational issues are properly logged, tracked, escalated, and resolved according to established procedures
• Coordinate with application teams, infrastructure teams, vendors, and business users to ensure effective service delivery
• Perform on-site support duties as required
• Ensure timely communication and status updates to users and stakeholders regarding service interruptions or operational incidents
• Support business continuity and disaster recovery exercises