Prestige Sales Manager (Cross Boundary Banking)

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If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution RBW2026

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Prestige Sales Manager (Cross Boundary Banking), reporting to Branch Manager.

Principal responsibilities

• Formulate and implement localized sales and marketing plans for the Prestige Banking Centre to achieve the assigned business targets, as well as direct and manage the operation of the centre to maximize service quality and productivity
• Develop relationship management systems and implement various customer loyalty programs to maximize customer loyalty and monitor customer attrition rate
• Organize product briefing, experience sharing and role play sessions to enhance team members' product/ investment knowledge and selling skills
• Manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting by observing the relevant policies and guidelines issued by the Bank and the Group

• University degree in Business Administration or other relevant qualifications such as CFA, CFP or CFMP
• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
• Proven sales experience including managing the portfolio of high net worth customers
• Good communication, interpersonal and analytical skills
• Strong self-motivation and drive to succeed, with ability to work under pressure
• Proficiency in both English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Able to inspire others to achieve their goals/ambitions in a variety of situations
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.