Client Security & Fraud Prevention Analyst I

Job Description:

IBKR is looking for individuals with a passion and ambition for a career in security operations. The Security and Fraud Investigation Analyst is responsible for establishing, implementing, monitoring, reviewing, and improving a suitable set of controls to protect our clients' information and assets, ensuring the business objectives of the organization are met. You will focus on delivering a solid user experience and contribute to further improving our already robust security protocols. You'll occasionally have direct contact with clients while conducting research and investigations.

The ideal candidate will possess an eye for accuracy and detail, with the capacity for independent work and subject matter ownership. We need an analyst with focus, passion, and commitment to security in an advanced technological environment. Information security knowledge, understanding of financial sector mechanisms, awareness of social engineering attack methods, and the skills to counter those events are essential for success in this role.

Responsibilities:

Conduct verbal and video verification calls with clients in English, Mandarin or Cantonese to assist with Know Your Client (KYC) checks and fraud investigations

Ability to verify government IDs on video verification calls by matching the data to our records and identifying potential fraud indicators

Perform outreach to fraud victims to gather detailed information and intelligence about scam methods and vulnerabilities

Guide clients through technical verification processes and 2FA setup in English, Mandarin or Cantonese, providing clear instructions adapted for varying technical proficiency levels of clients

Maintain comprehensive documentation of all client interactions with precise details (date, time, responses, red flags), focusing on factual recording and maintaining standards that would withstand regulatory scrutiny or legal proceedings

Identify unique fraud patterns through communication with clients and collaborate with case managers on countermeasures

Support the broader team by handling both English and Mandarin client communications based on business needs

Qualifications & Skills

Analytical approach to problem-solving

Organized, practical, good attention to detail

Excellent communication (spoken and written) and interpersonal skills

Ability to engage and maintain a conversation with clients

Ability to build rapport, handle objections and actively steer communications to collect required information and assist

Ability to learn and adapt to new information and technology platforms

Navigating multiple computer applications while interacting with clients

2+ years' experience in financial services, compliance, KYC or fraud prevention roles

Professional fluency in English, Mandarin, and Cantonese (native or near-native proficiency)

Understanding of SEC and FINRA regulatory requirements

Experience with client communication in sensitive financial matters

Exceptional documentation skills with attention to detail

Ability to maintain composure in high-pressure situations while following strict protocols

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant

Excellent health and welfare benefits including medical, dental, specialist and inpatient

Competitive package of Annual Leave

Daily lunch ordered in-house with a fully stocked kitchen

Great work-life balance

Unique opportunity to gain exposure to global financial products, markets and clientele

Opportunities for career progression and job scope expansion in a global company with a growing local presence

Hybrid work arrangement role permitting