TRAINEE: KYC Existing Client Management Case Lead

What We Offer
Your life doesn’t revolve around your job. So, find the job that revolves around your life.

The Trainee role is a full time 24-month contract with Societe Generale where you will have access to a diverse range of training materials to help you succeed, covering various aspects of businesses, including but not limited to technical skills, leadership development, communication skills, client service and relationship management. To be eligible, please ensure you have completed your qualification and will be available to work full time for the duration of Trainee contract.

• Manage a client’s portfolio and act as the main point of contact for review and remediation.
• Use strong communication skills (verbal and written) to review clients of the bank and ensure KYC files are consistently completed in line with policy and procedure.  Manage communication & updates between all key stakeholders
• Help the client/sales to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Escalate to BL when documents cannot be collected and help solve any client’s escalations with the business.
• Sustain client centric approach in client communication (both verbal / written), engage with clients / business to understand KYC requirement and difficulties in providing documents.
• Take responsibility for the proper management of KYC files and client records in the information systems
• Control & challenge list of requirements and rational: liaise with KYC teams if needed.
• Monitor the case end to end and ensure completion.
• Where case is approved, follow up until all additional approvals are completed
• Have a thorough understanding of process, policies and procedures as a Case Lead, including document collection, liaising with Clients, Business Lines, Regional Teams, Checker & Compliance. 

• Always challenge the status quo and propose ideas for continuous improvement and automations.

Relevant Bachelor’s or Graduate’s degree holder is preferred

• Client facing skills – ability to speak to the clients on regular basis and provide accurate and efficient information
• Familiarity with local AML/KYC regulatory and compliance issues
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Ability to prioritize and work within tight and changeable timeframes
• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high-priority cases vs the standard ones
• Ability to build and cultivate good working relationships with Business Lines and Clients
• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements    
• English language skills are essential (Justification is needed if second language is required) 

• Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position     
• Client - Risk: I strive to satisfy clients while taking into account risks for the company    
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode    
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions    
• Responsibility - Risk awareness: I am constantly on the lookout for risks     
• Commitment - Sustainability: I strive to develop my skills and knowledge