Dining Standards & Enablement Specialist

Reports to: Assistant Manager Dining Standards & Enablement

Help keep dining operations clear, consistent and ready for change across our network. You'll maintain supplier-facing manuals, specifications and operational guidance, using structured version control to ensure updates are accurate, approved and communicated on time.

Working with suppliers and internal teams, you'll coordinate documentation for menu launches, equipment rollouts, service updates and operational transitions. Your attention to detail will help Dining Performance teams manage suppliers without ambiguity, giving your everyday work a clear purpose: supporting the dining experiences that help move people forward in life.

• Item 1 of 10, Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checksMaintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checks
• Item 2 of 10, Apply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versionsApply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versions
• Item 3 of 10, Prepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelinesPrepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelines
• Item 4 of 10, Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changesCoordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changes
• Item 5 of 10, Monitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and escalate recurring issues to the Assistant ManagerMonitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and escalate recurring issues to the Assistant Manager
• Item 6 of 10, Maintain non-site-specific contract documentation and assist with tracking service compliance metricsMaintain non-site-specific contract documentation and assist with tracking service compliance metrics
• Item 7 of 10, Align systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptlyAlign systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptly
• Item 8 of 10, Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessibleSupport enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessible
• Item 9 of 10, Assist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuityAssist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuity
• Item 10 of 10, Identify inconsistent, duplicated or outdated standards, support documentation improvements and escalate documentation gaps, misalignment or delayed communications to the Assistant ManagerIdentify inconsistent, duplicated or outdated standards, support documentation improvements and escalate documentation gaps, misalignment or delayed communications to the Assistant Manager

• Item 1 of 7, A minimum of three years' experience in airline operations, project coordination, logistics or supply chainA minimum of three years' experience in airline operations, project coordination, logistics or supply chain
• Item 2 of 7, Tertiary education or a degree in Business, Operations, Hospitality or a related fieldTertiary education or a degree in Business, Operations, Hospitality or a related field
• Item 3 of 7, Strong organisational and documentation skillsStrong organisational and documentation skills
• Item 4 of 7, Excellent communication and stakeholder engagement abilitiesExcellent communication and stakeholder engagement abilities
• Item 5 of 7, Ability to manage multiple tasks and deadlinesAbility to manage multiple tasks and deadlines
• Item 6 of 7, Proficiency in English; Cantonese/Mandarin an advantageProficiency in English; Cantonese/Mandarin an advantage
• Item 7 of 7, Computer literacy in Excel, PowerPoint and Microsoft WordComputer literacy in Excel, PowerPoint and Microsoft Word