Lounge Duty Manager

• Item 1 of 10, Right to work in Hong KongRight to work in Hong Kong
• Item 2 of 10, Minimum age of 18Minimum age of 18
• Item 3 of 10, High school graduate or aboveHigh school graduate or above
• Item 5 of 10, Minimum 7 years of experience in premium hospitality or airline lounge operations with strong customer service capabilityMinimum 7 years of experience in premium hospitality or airline lounge operations with strong customer service capability
• Item 6 of 10, Strong leadership and people management capabilities with solid supervisory experienceStrong leadership and people management capabilities with solid supervisory experience
• Item 7 of 10, Strong problem‑solving, decision‑making and organising skillsStrong problem‑solving, decision‑making and organising skills
• Item 8 of 10, Strong interpersonal skills with flair in delivering service excellenceStrong interpersonal skills with flair in delivering service excellence
• Item 9 of 10, Flexibility to work shift schedules, including overnight shiftsFlexibility to work shift schedules, including overnight shifts

• Item 4 of 10, Good command of spoken and written English. Proficiency in Cantonese and Putonghua is an advantage

• Item 1 of 6, Work schedules to suit different lifestylesWork schedules to suit different lifestyles
• Item 2 of 6, World-class training and structured career progression pathWorld-class training and structured career progression path
• Item 3 of 6, A safe and collaborative working environment which embraces a diverse and inclusive cultureA safe and collaborative working environment which embraces a diverse and inclusive culture
• Item 4 of 6, Medical coverage & other flexible benefitsMedical coverage & other flexible benefits
• Item 5 of 6, Discounted travel for you and your familyDiscounted travel for you and your family
• Item 6 of 6, Flexible retirement schemeFlexible retirement scheme

Reports to: Lounge Service Delivery Manager

To become our customers' most-loved service brand, service excellence is at the heart of our brand value proposition.

As the Lounge Duty Manager, you will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay's First and Business class lounges at Hong Kong International Airport.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay's reputation as a leader in premium airline service.

• Item 1 of 10, Lead the Lounge Service Team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience
• Item 2 of 10, Work with Lounge Service Delivery Manager and the Lounge Service Team to deliver personalised and memorable experiences for premium customersWork with Lounge Service Delivery Manager and the Lounge Service Team to deliver personalised and memorable experiences for premium customers
• Item 3 of 10, Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirementsSupervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements
• Item 4 of 10, Oversee and ensure buffet and stock levels of all lounge service items are properly maintained and replenishedOversee and ensure buffet and stock levels of all lounge service items are properly maintained and replenished
• Item 5 of 10, Oversee performance management and development of the Lounge Service Team, including training, coaching, well-being, grooming, and daily task delegationOversee performance management and development of the Lounge Service Team, including training, coaching, well-being, grooming, and daily task delegation
• Item 6 of 10, Enhance communication and foster strong work relationships and team spirit by leading the team by exampleEnhance communication and foster strong work relationships and team spirit by leading the team by example
• Item 7 of 10, Deal with complaints as and when required. Decide on service recovery measuresDeal with complaints as and when required. Decide on service recovery measures
• Item 8 of 10, Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiativesSeek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives
• Item 9 of 10, Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport teamSupport the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team
• Item 10 of 10, Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable

• Item 10 of 10, As this is a Safety-Sensitive Role, successful candidates must:As this is a Safety-Sensitive Role, successful candidates must:
  • Item 1 of 2, Complete a pre-employment medical assessmentComplete a pre-employment medical assessment
  • Item 2 of 2, Pass a pre-employment drug test in accordance with HKCAD (CAD373)Pass a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)