AVP, Product Management Sr Analyst - Core Payment Products (Domestic & Cross Border)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We're currently looking for a high caliber professional to join our team as AVP, Product Management Sr Analyst (Internal Job Title: Product Management Sr Analyst - C12) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you're expected to

Global Wealth is a trusted advisor to the world's wealthiest, most influential individuals and families. As part of Citi's Global Wealth Management Group, we offer a wide range of products and services covering capital markets, managed investments, portfolio management, trust and estate planning, investment finance and banking. Among its select clients are a third of the world's billionaires, many of whom are globally minded entrepreneurs with an expectation of an institutional level of service, who take advantage of Citi's holistic approach to wealth management

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The Payments market is constantly evolving with new initiatives such as Open Banking, ISO20022 and payments innovations on mobile banking. This role will manage new Payments initiatives, compliance and industry mandates and contribute ideas on Core Payment Products (Domestic & Cross Border) strategy including driving digital adoption and focus on payments related controls.

Responsibilities:

• Manage day-to-day product management for Core Payment Products which includes product delivery, client experience, client communication and drive product commercialization
• Plan and manage initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
• Define product requirements, creating user stories, defining acceptance criteria
• Perform system testing and issue management
• Assist the customer lifecycle strategy from acquisition through early client engagement and implement strategies to optimize portfolio performance
• Provide insight and recommendations on innovative Payment product development, segmentation and marketing strategies
• Oversee product financial performance including identifying opportunities and gaps, and developing business strategies
• Work with Operations and Technology with regards to process design and vendor procurement, communicate business plans on marketplace approach
• Participate in budgeting and planning for strategic priorities and initiatives
• Assess risks in business decisions with a focus on protecting the firm's reputation and safeguarding Citigroup, its clients and assets by ensuring strict compliance with applicable laws, regulations and internal policy.