Customer Service and Telemarketing Officer

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

- Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services

- To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services

- To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks

- To strictly follow the required operational procedures and workflow

- To comply with both external regulatory codes and internal compliance policy

Requirements

- Secondary Education (HKCEE/DSE) holder or equivalent

- Minimum 1 year of experience in customer services or sales

- Good telephone manner and communication skills

- Presentable, pleasant and polite

- Meet and exceed sales target

- Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage

- HKIB Certified Banker preferred

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.