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Officer / Senior Officer, Unsecured Lending Operations

On-site in Kwun Tong·Full-time·Added 6 months ago (last checked 11 Oct)

DBS Bank

283 open roles

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Overview

Work mode: On-site, Kwun Tong
Contract: Full-time
Experience: 2+ years

Skills

The role

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement.
To conduct CDD reviews on credit cards and unsecured loan applicants.
To detect suspicious application/document to prevent fraud.
To work closely with internal stakeholder on daily operations.

To provide clerical and cross team support, if necessary.
To prepare various reports for daily usage, audit and managerial reporting.
To assist immediate supervisor to provide guidance and training to new join staff.

To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately.
To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
To timely escalate issue or incident to supervisor
To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases.
To provide initiative ideas to improve workflow.

Requirements

Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations
Strong analytical and problem-solving skills with the ability to identify and resolve operational issues
Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders
Proficient in using relevant banking and financial software applications
Ability to work under pressure and meet deadlines
Commitment to providing high-quality customer service

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.