Officer, Specialist, Contact Centre, Technology & Operations

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities - Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products - Understand customers' needs and provide appropriate solution - Provide advisory service / insight to cope with customer needs - Solicit customers' feedback and identify problem trends for improvement actions - Record, track and coordinate the resolution of all customer queries/feedbacks - Handle ad-hoc projects or customer issues analysis Requirements - Degree or diploma holder - Experience in serving Trade/Cash/Corporate Banking customer preferable - Good telephone manner with attentive listening, good communication skills - Good communication skill : spoken and written English and Chinese - Proficient in Microsoft Office applications - Knowledge in Finacle system will be a plus

Location

One Island East

Job

Customer Service

Schedule

Regular

Employee Status

Full time