Senior Associate, Release Management, Digital & Ecosystems, Technology & Operations

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Analyze and document business requirements, processes, and systems to identify opportunities for improvement and automation
Collaborate with cross-functional teams, including business stakeholders and IT professionals, to design and implement effective solutions
Participate in the release management process, ensuring smooth deployment and minimizing disruptions
Provide technical expertise and guidance to support the development, testing, and implementation of new systems and applications
Continuously monitor and optimize system performance, identifying and resolving issues as they arise
Contribute to the development of best practices, standards, and policies to enhance the overall efficiency and effectiveness of the organization's technology infrastructure

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum 5 years of experience in business systems analysis, with a strong understanding of software development life cycle and project management methodologies
Proficient in analyzing and documenting business requirements, processes, and systems
Hands-on experience in release management, including planning, coordinating, and executing software deployments
Strong problem-solving and critical thinking skills, with the ability to identify and resolve complex issues
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Familiarity with financial services industry and banking operations is preferred

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.