Assistant Service Support Specialist II

Your Role

• Responsible for executive support for internal VIP users on: Desktop hardware, Microsoft Windows, Mac OS, Office, Outlook, NAS Storage and networking both in the required location.
• Provides weekly reports included incident, problems and project status reports
• Responsible for VC support to meeting if requested.
• Manage and update windows PC built and update PC configuration to ensure all system are up to date
• Manage VMware & HCI updating and coordinated with Vendor.
• Coordinate with Group Office for any troubleshooting, system enhancement, and project implementation
• Skills on supporting tablet or smart phones, and computer Identify, resolve and escalate business issues as appropriate
• Monitoring Network performances (LAN and WIFI)
• Provide after office hours on-call support
• Deliver executive support for special events
• Negotiate with vendors and suppliers

To Succeed in this role

• Higher Diploma or above in Information Technology / Computer Science or other related disciplines or a related field, or equivalent combination of education, certification, and experience.
• Minimum 3 years of relevant IT experience of: Windows and/or Mac, Microsoft Office, M365 & UEM, networking, hardware/software maintenance and repair.
• Familiarity supporting remote customers using tools such as Zoom, Google Meet, Teams.
• Good to have Knowledge of Storage and Network.
• Must have knowledge of VMWare and Windows platform.
• Demonstrated problem-solving, customer service skills, confidentiality, organization, prioritization, troubleshooting, proficient written and verbal communication.