Sports & Leisure Coordinator

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Ensure Club's facilities are properly maintained at all times.
• Monitor the condition of facilities and report any issues affecting operations.
• Assist in planning and implementation of various programmes or activities at the facilities.
• Provide quality service to customers and ensure a courteous environment.
• Handle customers' enquiries and complaints.
• Applicable to Raceday Operations, Tracks and Racing Facilities Staff: Prepare jockeys' gear for racedays and ensure tidy up of Jockeys Room
• Perform any other related duties as assigned by supervisor

About You

• A minimum of 2 years' experience in the leisure or recreation or related fields

• Good interpersonal skills with initiatives to interact with customers and staff

• Good command of spoken both English and Chinese

• Hands-on experience in MS Office applications

We offer competitive salary and benefits packages, a dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.