End User Support Specialist

Our client, a leading global investment bank, is seeking an End User Support Specialist to join their team.

Responsibilities:

• Serve as the primary point of contact for VIP users, delivering high-touch, high-quality technical support.

• Respond swiftly and effectively to VIP user issues, minimizing workflow disruptions.

• Install, configure, and troubleshoot desktop systems, peripherals, and software applications.

• Manage video conferencing systems and provide support for offsite presentations.

• Work closely with the IT Help Desk and other technical teams to escalate and resolve complex issues.

• Support IT asset management by maintaining accurate inventory records.

• Ensure adherence to IT security policies and procedures.

• Stay informed on the latest technologies and recommend solutions to enhance the end-user experience.

Requirements:

• Bachelors degree in Information Technology or a related field, or equivalent professional experience.

• 3 years of experience in desktop support, ideally within financial services or investment banking.

• Strong technical expertise with Windows and Mac OS, Microsoft Office 365, and basic networking.

• Excellent troubleshooting skills with a proactive approach to problem-solving.

• Familiarity with ITIL service desk processes.

• Outstanding customer service and communication skills.

• Fluency in Mandarin, Cantonese, and English to support bilingual users.

• Ability to work independently and collaboratively in a fast-paced, high-pressure environment.