Computer Technician II (HPC Support Analyst)

CUHK Business School
Computer Technician II (carrying the job title of 'HPC Support Analyst'), Information Technology Office

The Information Technology Office (ITO) at the CUHK Business School is responsible for overseeing IT infrastructure and offering a wide range of services, including but not limited to user and technical support, cloud computing, network, systems operation and maintenance, etc. at the School level. The School is recruiting a Computer Technician specialising in HPC support and stakeholders' capacity building. Unlike traditional enterprise or academia IT roles, this position focuses on supporting specialised HPC clusters for AI workloads and HPC operations for various AI-empowered activities in a communal AI infrastructure recently set up in the School.

Reporting to the Head of ITO or his/her designate, the appointee will be responsible for (a) advising and providing support to HPC users of the School across scheduling, compute, storage and access-related issues; (b) troubleshooting job failures, scheduler errors, resource constraints, and performance concerns; devising plans to appropriately address stakeholders' concerns; (c) monitoring system health, queues, node status, and service availability to ensure efficient and stable daily operations; (d) conducting security audits, configuring firewalls, carrying out scheduled and ad hoc maintenance activities; (e) reviewing, recommending and applying appropriate AI technologies in fostering the AI-empowered activities/initiatives of the School; (f) performing hands-on data centre infrastructure operations; (g) providing consultancy support to students, faculty members and stakeholders; and (h) performing other duties as assigned.

Appointment will initially be made on a 2-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Applicants should have (i) a Diploma/ Certificate from a recognised university or technical institute, preferably with a good Bachelor's degree in Computer Science/Studies, Information Engineering, AI Engineering, Mathematics, Data Science, or related disciplines; (ii) at least 3 years' post-qualification work experience, preferably in the higher education section and/or related fields; (iii) knowledge of at least one of the following areas: Linux system administration fundamentals, Hypervisor, Data Centre Ops, HPC job scheduler, LLM deployment, Nvidia BCM, OpenHPC, Open OnDemand, K8s, LAMP stack, git and Jupyter Notebook, compilers, MPI libraries and container technologies, Python, R, AI agents, TCP/IP, DHCP, DNS, VLAN, LDAP, Infra as Code, Lmod module system, cloud computing/storage; (iv) strong capability to support stakeholders of the School and the University via various communication channels in English and Chinese (including Putonghua); (v) self-motivation, and the ability to work collaboratively as a team member and independently to meet goals and deadlines; and (vi) high proactiveness and enthusiasm for HPC operations and applications in sizeable organisations. Having knowledge of setting up servers and prior work experience in a server room environment is an advantage. Exposure to Linux through internships, laboratory experience, and personal projects would be advantageous. Preference would be given to applicants who have obtained any of the following certificates: CompTIA Server+, LPI level1/ RHCSA/ LFCS/ CompTIA Linux+, Nvidia Certified Professional/ Associate, CKA, NSE3, CCNA/ CompTIA Network+. Shortlisted candidates may be invited to sit for written test(s) as appropriate.

[CUHK Business School is also known as the Faculty of Business Administration.]