Network Support Engineer

Join my client, a global telecommunications provider, as part of the Network Support team. You'll utilize your expertise to provide exceptional technical assistance, ensuring seamless operations and empowering our clients around the clock.

As a Network Support Engineer, you'll be primarily responsible for identifying and resolving system and network faults and outages, ensuring a smooth experience for customers around the clock. This is a shift opportunity so you can flex your working hours around your personal life.

Key Responsibilities

• Youll work as a team to perform round-the-clock front line duties, investigating network and customer circuit alarms, providing support for maintenance and fault diagnostics.
• Youll conduct network fault finding tests, ensuring service assurance and restoration for cable system networks.
• When they arise youll help resolve network problems, maintaining records of remedy actions and carry out routine jobs as per procedures
• To ensure system readiness youll conduct circuit acceptance tests, and complying with the firms information security and privacy policies.

Requirements

• High diploma or degree in Electronic/Information Technology Engineering, or a higher certificate in Electronic/Electrical Engineering
• Candidates with 5 subjects pass in HKCEE or 5 subjects pass in HKDSE including English, with experience in IT desk support, are welcome to apply
• Fresh graduates whove graduated in IT/electrical engineering are welcome to apply.
• 1+ years experience in IT customer services.
• Good knowledge of Datacom equipment and telecom services is required.
• Proficiency in Putonghua is advantageous.

The benefits

• Decent annual leave, private medical coverage and pension
• Shift duty options to flex to your personal life
• Part of a team of young, likeminded individuals