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e-Banking App Operations Manager

On-site in Hong Kong·Added 2 days ago (last checked 11 Oct)

Nanyang Commercial Bank

42 open roles

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Overview

Work mode
On-site, Hong Kong
Experience
3+ years

Skills

Nice to have

The role

e-Banking App Operations Manager (Contract) [Ref: EBD-AOM-AL]
Responsibilities:
  • Operations Strategy and Execution：Develop and implement the Bank's annual app operations plan. Plan and execute online and offline campaigns;
  • Data Analysis：Analyze user behavior data by SQL/Python, produce optimization reports, and drive iterative improvements;
  • Product Operations Closed-Loop Management：Monitor App feature usage rates and manage user feedback loops;
  • Cross-Department Collaboration and Resource Integration：Liaise with R&D team to facilitate feature development and coordinate with compliance departments;
  • Competitor Research and Innovation Exploration：Regularly analyze peer App strategies to identify differentiated operational approaches and explore AI applications in user engagement.
Requirements:
  • Bachelor's degree or above in Finance, Computer Science, Marketing or related disciplines;
  • At least 3-5 years of experience in Banking or Fintech company, with a track record of successful campaign planning;
  • Proficiency in Tableau/Power BI; basic data analysis skills using SQL;
  • Familiarity with Hong Kong e-Banking compliance requirements;
  • Ability to identify user needs through data and design commercialization pathways;
  • Experience in leading at least two full-cycle operations projects, and with cross-cultural collaboration experience;
  • Candidate with experience in Banking Apps and Operational Models, or AI projects (e.g., machine learning model deployment, intelligent recommendation systems) is preferred.

About Nanyang Commercial Bank

Industry
Banking
Website
ncb.com.hk
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