Manager, Corporate and Marketing Communications

Shangri-La International Hotel Management Ltd.

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.

Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delighting guests around the world with legendary service, finely tuned through over 45 years of hospitality from the heart. We have an affinity with Asian travelers, and we offer them a gateway to the rest of the world, positioning us as a leading brand in luxury hospitality.

As an enviable employer with industry-leading levels of colleague engagement, our people are our priority. Our success is made possible only through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are now looking for Manager, Corporate and Marketing Communications to join the Shangri-La Group Corporate Communications team. In this role, you will support the development and execution of the Group's corporate communications strategy, strengthen Shangri-La's corporate reputation and positioning as one of the world's leading luxury hospitality groups.

You will manage corporate communications initiatives across media relations, corporate content, executive communications, digital channels, and external communications campaigns. Working closely with internal stakeholders, regional teams and external agencies, you will ensure consistent, high-quality and impactful communications that support the Group's business priorities and corporate reputation.

What you'll be doing

Corporate Communications Strategy & Execution

• Support Communications Strategy: Support the development and implementation of corporate communications plans aligned with the Group's business objectives, brand positioning and strategic priorities.
• Drive Communications Initiatives: Plan and execute corporate communications campaigns, announcements and initiatives across traditional, digital and social media channels.
• Corporate Content Development: Develop high-quality corporate content including press releases, key messages, corporate announcements, speeches, executive talking points, video scripts, website content and social media communications.
• Executive Communications: Support communications for the Chairman and Group CEO as well as other senior executives, ensuring messaging is clear, consistent and aligned with the Group's strategic priorities.
• Corporate Reputation: Monitor and proactively identify opportunities and potential issues that may impact the Group's reputation, recommending appropriate communications approaches and responses.

Media Relations & External Engagement

• Media Relations: Develop and maintain strong relationships with local, regional and international business, travel, lifestyle and hospitality media.
• Media Opportunities: Identify and coordinate relevant media opportunities, interviews, features and speaking opportunities to enhance the Group's corporate profile.
• Media Enquiries: Manage and respond to media enquiries in a timely and professional manner, coordinating with relevant internal stakeholders and agencies where required.
• Media Monitoring & Insights: Monitor daily media coverage, industry news and emerging issues, providing regular analysis and insights to senior management and relevant stakeholders.
• Influencers & External Stakeholders: Build relationships with relevant industry influencers, thought leaders and external stakeholders to support the Group's corporate reputation and communications objectives.

Campaign & Stakeholder Management

• Communications Campaigns: Lead or support the delivery of integrated communications campaigns, press events, corporate announcements and other reputation-building initiatives.
• Cross-Functional Collaboration: Work closely with Corporate Affairs, Internal Communications, Marketing, Brand, HR, Sustainability, Investor Relations and business teams to ensure alignment of key messages and communications activities.
• Regional Coordination: Partner with regional and hotel communications teams to ensure consistency of corporate messaging while adapting communications to relevant markets.
• Agency & Vendor Management: Manage external PR agencies, production houses, media partners and other vendors to ensure quality execution, timely delivery and effective use of resources.
• Project Management: Manage multiple communications projects simultaneously, ensuring deliverables, timelines and budgets are effectively controlled.

Crisis & Issues Communications

• Issues Management: Support the development and implementation of communications strategies in response to emerging corporate issues and reputational risks.
• Crisis Communications: Support crisis communications planning, preparation of holding statements, Q&As and key messages, and coordination with relevant internal stakeholders and agencies during critical situations.
• Risk Monitoring: Maintain awareness of emerging issues across the hospitality, travel and business environment that may have implications for the Group.

About You

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business Administration or other relevant disciplines.
• 8+ years of relevant experience in corporate communications, public relations, journalism, media relations or related communications roles, preferably within a sizable or international organisation.
• Strong corporate writing and content development skills, with experience in preparing press releases, executive communications, speeches, talking points and digital content.
• Solid understanding of media relations, corporate reputation management and issues/crisis communications.
• Excellent written and verbal English, Cantonese and Mandarin; and strong Chinese writing skills
• Strong interpersonal, project management, presentation and stakeholder management skills.
• Strategic thinker with strong attention to detail, sound judgement and the ability to manage multiple priorities in a fast-paced environment.
• Proactive, creative, highly organised and commercially aware, with a genuine passion for hospitality and the Shangri-La brand.
• Experience in digital and social media communications, including WeChat, Xiaohongshu (XHS) and other relevant platforms, would be an advantage.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.